Returns & Refunds
Draft template — the store owner will publish the final version of this page soon.
Food products
Because chocolate is a perishable food product, we [do / do not] accept returns of opened or unopened products. [State your policy.]
Damaged or incorrect orders
If your order arrives damaged, melted or incorrect, contact us within [X] days of delivery at hello@example.com or +91 00000 00000 with your order number and photographs. We will arrange a [replacement / refund] where appropriate.
Cancellations
[State whether and until when an order can be cancelled.]
Refunds
Approved refunds are made to the original payment method through our payment partner, Razorpay. Banks typically take [5–7] business days to process them.